Non-payment of booking/cancellation
If you fail to make the first payment ( 50% of price per person ), we will cancel your booking without
notice and make the dates available to the public.
If you fail to pay the balance of the booking price by the required date, you will forfeit your booking
dates and deposit. We will attempt to contact you/your party organizer; however, it is ultimately
your responsibility to pay the balance by the agreed date
Cancellation of bookings has the following refund percentages:
Within 5 days of booking: 80 % refund
After 5 days of booking and more than 2 months from the departure date: 40% refund of first
payment
Less than 2 months from the departure date: 0% refund
There is a strict no refund policy if you cancel your booking within 2 months before your departure
date.
You may be able to arrange a CFAR (Cancel for any reason) insurance as an addition to your
insurance policy, allowing you to cancel for any reason under normal travel circumstances. A CFAR
policy will provide a refund for your non-refundable travel costs. If you know that you would prefer a
refund in the case of a cancellation, we strongly suggest you take our CFAR policy, as the policy
covers any liability and refunds, not UPWIND CATAMARAN d.o.o.
Cancellation by us
We aim to have a zero-cancellation policy, however, sometimes the cancellation may be
unavoidable and therefore we reserve the right to do so. A minimum of 2 cabins must be sold for a
guaranteed departure. We will notify agency / you of any possible cancellations as soon as possible (
minimum 45 days ) before the departure date. Anyway, in case of not sold two cabins 45 days before
charter, we`ll inform agency and you about current status and, if you want, we`ll refund money or, if
you want, wait for some time to see what will happens or reschedule the booking ( if you agree and
if it is possible ).
N.B. We will not refund other associated costs such as flights and transfers.

Refunds
In the event of a complaint or dispute, we will not issue a refund. We will discuss and apply a fair
credit if deemed necessary.

Payment

Unless otherwise agreed by UPWIND CATAMARAN d.o.o., each guest will be required to pay 50% of
price per berth within five (5) business days (Monday to Friday) from the booking reservation. If you
fail to make the first payment ( 50% of price per person ), we will cancel booking without notice and
make the dates / cabin available to the public.
The balance will be due 2 months before the departure date. The specific date will be specified on
the official invoice within five (5) business days (Monday to Friday) from the reservation issued upon
booking confirmation.
If booking a date less than 2 months before the departure date, payment will be required in full.
Formal confirmation of the booking cannot be given until payment has been received.
Payment is possible only with a bank-to-bank transfer.
When making payments, please ensure you have paid any international transfer bank charges.

Itinerary
Itinerary is just suggestion, and it is not obligatory. Our skippers will follow the itinerary, however,
there may be circumstances out of their control where this may not be possible. If for any reason it
will not be possible to pre-book a berth in a marina or port that is in the itinerary, the skipper will
suggest other possible marinas or ports where a berth can be secured. The skipper has the authority
to change the itinerary when and where he deems fit. These will be for safety reasons or adverse
weather conditions. Dangerous winds ( over 16 knots ) may dictate we take another marina/port to
the listed itinerary or stay in marina, where they are currently.
If the group collectively requests a change to the itinerary, the decision to do so will be at the
skipper’s discretion.
Port / marina costs are to be paid, by clients, on the spot in each marina / port (in cash or credit
card), according to actual marina / port costs.
Marina/port costs are divided between clients / cabins